At www.pipefreshener.com, we are committed to providing our customers with high-quality pipe products and excellent service. If you are not satisfied with your purchase, here are our refund policies:
Refund Eligibility:
Refund requests must be made within 14 days of receiving the product.
Items must be unused, undamaged, and in original packaging and with all labels intact.
Application Process:
Submit a refund request through our website customer service or contact email, providing your order number and purchase information.
We will review your request within 2 business days of receiving it and notify you whether the refund is approved.
Refund Method:
Once approved, the refund will be processed via your original payment method. Please note that processing time may be delayed by different banks or payment platforms, usually 2 business days.
Shipping Policy:
You are responsible for the return shipping costs unless the refund is due to product quality issues.
If the refund is due to damaged, defective or wrong shipment, we will cover the relevant shipping costs.
Special Cases:
For custom or special orders, the refund policy may be different. Please confirm with our customer service team before purchasing.
Thank you for choosing www.pipefreshener.com. We hope to provide you with the best products and services. If you have any questions, please feel free to contact our customer service team, we will be happy to serve you!